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LFCDG Complaint Form

Policy Statement: We believe the right to express concerns and complaints is an inherent right of any stakeholder and the Foundation is committed to a process which is timely, fair and respectful.

Definitions: A complaint is an expression of dissatisfaction from an external stakeholder, including clients, donors and volunteers about the service, actions, or lack of action by LFCDG as an organization or a staff member or individual acting on behalf of LFCDG.

Examples include but are not limited to:

  • Perceived failure to do something agreed upon;
  • Failure to observe policy or procedures;
  • Error made by a staff member/volunteer; or
  • Unfair or discourteous actions/statements by staff member/volunteer.

Procedures:  The Foundation shall respond to all complaints and make every reasonable effort to investigate and respond as soon as possible. A complaint can only be taken into consideration when it includes the following:

 

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Note: Anonymously submitted concerns or complaints will not be submitted to the complaint process. Nevertheless, concerns will be followed up to determine whether further attention is required and/or the matter should be formally referred to the complaint process.